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Incentives
Meetings & Conferences
Air Charters
Business Travelers |
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| Terms and Conditions |
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HOTEL & AIRLINE |
The Company acts in the capacity of an agent for hotels and airlines. Our rates are based on the prevailing rates as negotiated by us with the hotels and published fares of the airlines. These rates include all presently applicable taxes. All hotel prices are based on the meal plans as outlined in the final tour itineraries.
The usual 'Check in' & Check out' time for hotels in India is 12:00 noon. All tour prices are based on the above times unless otherwise indicated in the itinerary.
The hotels / airlines retain the right to modify the rates or the terms and conditions at any time at their discretion. We will not be liable for any such changes made by the hotels / airlines. |
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MEALS
The Company will provide meals as indicated in each tour itinerary. We hold the right to alter / change the predetermined venue without prior notice. |
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TRANSFERS SIGHTSEEING TOURS & EXCURSIONS
a) All airport and train station transfers include transportation and the assistance of our representative who will assist the client in the check-in/check-out process.
b) All sightseeing tours and excursions include transportation and services of local English speaking guide. Guides speaking other languages are available upon request and are subject to additional charges. Since the services of other language guides may not be available in some cities, sufficient notice is advisable to allow us to reserve the services of the desired language guide. We can not be held liable, in the event that a desired language guide is not found available.
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TRAVELLERS REQUIRING SPECIAL ASSISTANCE
Any disability requiring special attention must be reported to us at the time the reservation is made. We will make reasonable attempts to accommodate the special needs of disabled travellers, but we are not responsible in the event we are unable to do so, nor are we responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Most transportation services, including motorcoaches and other vehicles are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a traveller for walking, dining, getting on and off motorcoaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travellers who need such assistance, and must assume total responsibility for such traveller’s well-being. |
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RATES & PAYMENTS
Rates: Due care will be taken to ensure that rates and information provided in the tour itineraries shall be accurate as at the date of finalisation of tour itinerary. However, please note that there could be amendments related to, but not limited to, airline schedule changes, airline and ship fuel surcharges, tax increases and increases in other operational costs. The Company cannot be held responsible for changes that occur outside its control and reserves the right to increase the price of any travel arrangement up to the date of departure. Changes in price may also include adjustments for major, adverse currency exchange rate fluctuations.
Currency: All rates for our tours are quoted in US Dollars unless otherwise requested or stated.
Settlement of Payment: The Company requires its clients to settle payments as below:
- At the time of confirmation of tour: an amount equal to advance deposits that need to be paid by the Company to other service providers to secure bookings + 25% of the balance cost
- At least 2 weeks prior to commencement of tour: Outstanding balance amount to be settled, to ensure full and final tour payment is received by us
Remittance of Payment: Payments should be remitted in Foreign Exchange towards the cost of tour arrangements by Wire Transfer (Bank/Telex transfer). Our bank details are as below:
| Name of Beneficiary |
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Travelite (India) |
| Account No. |
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Current Account – 310 259 412 |
| Beneficiary Bank |
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American Express Bank |
| Beneficiary Bank’s Address |
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Block – A, Hamilton House Connaught Place, New Delhi – 110 001 India |
| Beneficiary Bank’s Swift Code |
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AEIBINDX |
| Intermediary Bank |
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American Express Bank – New York |
| Intermediary Bank’s Swift Code |
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AEIBUS33 |
Receipt of Payment: Payments shall be deemed as sufficiently received on the date when the credit for the required amount appears in our bank records. |
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MODE OF PAYMENT
Overseas advance payment can be made through wire transfer to our bank (Bank Detail) or through Mail Authorization (AMEX, Visa & Master Card only) Or through Online Payment Gateway system by Visa card only. Upon arrival in India, the payment can be made through currency notes or travellers cheque or through AMEX/Master/Visa credit card. In case of payment through credit card, the bank charges (3.5% extra) - would be levied over and above the total amount. |
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CANCELLATION POLICY
In the unfortunate event that the client cancels a tour with us, the client may be liable to pay a cancellation fees. The cancellation fees will be dependent on the timing of cancellation with relevance to the tour departure date as summarised below:
| Cancellation time |
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Cancellation Fees |
| 60 Days before departure |
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Non refundable deposit, if any |
| 60 – 45 Days before departure |
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10% Land cost + non refundable deposit |
| 45 - 30 Days before departure |
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20% Land cost + non refundable deposit |
| 30 - 15 Days before departure |
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30% Land cost + non refundable deposit |
| 15 - 07 Days before departure |
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40% Land cost + non refundable deposit |
| 07 - 01 Days before departure |
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50% Land cost + non refundable deposit |
| After departure |
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No refund will be issued for unused or partially used services, in case of cancellation at the discretion of the client, after the departure of tour |
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Cancellation Policy for Domestic Air Sector:
Cancellation charges are dependent on the airlines cancellation policy, which is subject to change with or without notice. |
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Cancellation at the discretion of the Company:
In the event that, at the sole discretion of the Company, it is necessary or advisable for the tour to be cancelled due to such events as outbreak of conflict, government intervention, or withdrawal of traffic rights, the refund of all the monies received by the Company, pro rata if applicable after departure, shall constitute a full and final settlement by the Company. The operation of the tour program, according to the planned itinerary, is at the sole discretion of the Company, having in mind the welfare of all participants and the safe and prudent operation of the program.
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LIMITATION OF LIABILITY
- The Company acts in the capacity of an agent for carriers, keepers of inns, hotels, boarding or lodging houses, restaurants, transport operators, railways, cruises and other service providers. The Company is not liable for any alteration or change of any kind made by any service provider at any time. The client will continue to remain responsible for any increase in charges or amendments made by service providers.
- The Company does not accept any liability of whatever nature for the acts, omissions, default or misrepresentation, whether negligent or otherwise, made by service providers or other third parties. We do not accept liability in contract or in tort (actionable wrong) for any accident, injury, death, damage, loss, delay, disappointment, stress, frustration, loss of employment, loss of holiday time, additional expenses or inconvenience caused directly or indirectly by force or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
- The Company is not liable for cancellations of journeys, deviations, delays or the failure to provide seats or berths or accommodation, in the event that these are not provided by the relevant principal service provider like airlines / hotels etc.
- The Company arranges ticket bookings and other reservations only as agents for its clients, who accept the laid out terms and conditions of the carriers, hotels, accommodation providers or other service providers with whom the company may have arrangements for its clients.
- The Company does not provide any guarantee or warranty, expressed or implied, of any kind to the client or to any other person
- The Company on behalf of their servants and agents do not accept any responsibility for any act, omission, default or neglect of themselves, their servants and agents or of the servants and agents of the sub-agents or agents of other service providers for injury, damage or loss to persons of goods, whatsoever and howsoever the same may be caused, and they do not warrant and are in no way responsible for the accuracy of any information given or statements made by the servants and agents or those given or made by the service providers and their agents.
- The Company is not responsible for theft or loss of the clients’ valuables or items of personal property due to the negligence of the client.
- The photographs appearing in our brochures, website and your tour itinerary are representational only and we do not guarantee that everything will be exactly as depicted at the location upon arrival.
- The client will not be entitled to any refund if the client fails to follow the instructions of the Company or its representatives. We reserve the right to alter or cancel any services you have purchased and inclusions may vary depending on weather, service provider’s arrangements, or other uncertainties, and are subject to change. If we are unable to provide a service comparable to that described in your tour itinerary, we will refund you the difference between the cost of the described service and the value of the substituted service.
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TRAVEL INSURANCE
The Company does not provide any travel insurance and recommends its clients to take a comprehensive insurance cover prior to commencement of the tour. We recommend the following categories, which should be included in the insurance plan:
a) Trip Cancellation and Interruption: should cover the payments made for non-refundable trips by air and / or land, due to cancellation prior to departure of the tour or due to interruptions during the tour, which may include events like sickness, injury etc.
b) Medical Expenses Cover: should cover the cost for physician, hospital charges including medicines for treatment, operation, hospitalization, and emergency services
c) Baggage Insurance: should cover purchase of clothing and other accessories, which may be required in the event of baggage delayed, stolen or damaged.
d) Trip Delay: should cover meals and lodging expenses in the event that the trip is delayed. |
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GOVERNING RULE
The tour proposal as set out in the tour itinerary and the clients’ acceptance by completion of the registration / booking form creates a binding agreement between the Company and the client, subject to the law applicable in the jurisdiction of New Delhi, India. Completion of the registration / booking form, verifies clients acceptance of the prevalent law and terms and conditions included therein. |
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VALIDITY
The above stated working conditions shall remain valid until further notice or amendments are issued by the Company in writing. |
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